Terms & Conditions

Artificial Grass UK Ltd Owner of web site for interpretation purposes – (Supplier, seller, we, us).

Registered trading address:
Artificial Grass (UK) Ltd, Unit N Cocker Avenue, Poulton Business Park, Poulton Le Fylde, FY6 8JU.

Registered office address:
Artificial Grass (UK) Ltd, 105 Garstang Rd, Preston PR1 1LD

These terms and conditions apply to all contracts for the supply of goods and services to you the customer.

These terms and conditions shall be governed by the law of England and therefore be under the jurisdiction of the English courts only.

These terms and condition have been accepted by the purchaser once an order has been made.

There are no rights intended in this policy for any third party.

Ordering
Online customers must be aged 18 years or over.

By purchasing on line from Artificial Grass UK Ltd customers are entering a binding contract under UK law and agreeing to our terms and conditions.

The price payable for the goods shall be agreed and accepted on the sellers order form.

Every effort is made to ensure accuracy of information on our site relating to products, availability and pricing. We have the right at any time to revise our prices.

If a discrepancy relating to an order is discovered or an item ordered is out of stock the buyer will be contacted within 48 hours or the next business day. Any billing errors will be rectified within 30 days.

Prices quoted on the Artificial Grass UK Ltd web site are inclusive of VAT on products where VAT is applicable.
Import duties and taxes for shipments overseas are not included.

We will contact you by email within 24 hours to confirm receipt of your order.

We retain the right to refuse to accept an order without an explanation.

Payment
Payment is required in full, with funds cleared, prior to any goods being allocated to your order and dispatched.

If a fraudulent transaction has taken place no monies will be returned.

Delivery
The delivery date will be calculated from the date the funds have been cleared, not from the date the order was made.
Delivery dates offered on any transaction are approximate dates only; therefore the supplier shall not be liable for any loss, costs, damages or expenses incurred for any delay of goods or agreed completion date.

Free deliveries are only available for mainland UK.

If for any reason the seller is unable to reach the demands of a buyer then the seller will attempt to make contact with the buyer where the situation can be explained in order to make a change in the contract.

If a buyer refuses to take delivery of any goods in accordance with the contract, or fails to take action to receive the goods the seller shall be entitled to terminate the contract, without any refund. The seller may recover from the purchaser any loss and additional costs incurred as a result of the refusal or failure.

Damaged or Faulty Items
All orders will be checked prior to dispatch. In the event of a faulty or damaged item being received please contact us as soon as reasonably practical.

There may be a slight difference in specification, texture or colour from different batches, this is not considered to be a fault and therefore no refund will be made.

Cut to size orders can only be returned if found to be faulty, the customer shall be entitled to a replacement of goods or a credit note.

Every reasonable care has been taken to ensure the descriptions of the products are as accurate as possible, however specifications may change. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation.

Returns
It is extremely unusual for our customers to want to return any of the products however in the unlikely event you must contact and notify us that you have an item to be returned.

If a buyer unlawfully terminates or cancels the goods and services agreed, the buyer shall be required to pay the seller damages amounting to the sum of the full amount for the goods and services contracted to undertake.

We regret that we cannot accept returns of items that are not defective.

In the event of an order being returned, we strongly recommend that you use a reliable courier service as we cannot accept liability for goods lost in transit.

Warranties

Our warranties are backed by Artificial Grass (UK) Ltd and not insurance backed.

General
Copyright on all images, design and graphics contained in the site are under strict copyright protection. The Law prohibits all reproductions.

Artificial Grass UK Ltd takes no responsibility for misuse of our site.

We endeavour to ensure that information provided through this website is accurate; however we accept no liability for any inaccuracies, errors or omissions on the site through technical or other reasons.

We reserve the right at any time and without prior notice to make changes and corrections to the contents and Terms and Conditions on the site.

Artificial Grass UK Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Artificial Grass Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. Users will be responsible for the entire cost of any necessary servicing, repair or correction.

Artificial Grass UK Ltd is not responsible for the content of any other website, including any website through which you may have gained access to this site or to which you may gain access from this site. We do not accept any liability in connection with any such websites or links, nor does such a hyperlink signify that Artificial Grass UK Ltd has reviewed or approved any third party’s website or its contents.

The goods shall be subject to the personal insurance of the buyer once the goods have reached the delivery address.
Any verbal or written correspondence provided by a buyer in relation to design specifications, that result in an incorrect order shall not be the liability of the seller. Therefore any further expenses or returns will be borne the buyer.

No party will be made liable for Force Majeure including but not limited to acts of god, war, riot, strikes, lock outs, fires, floods, storm, breakdowns of plants or machinery in these circumstances an extension of the obligations can be approved.

Any notification given by either party must be served by e-mail with confirmation received by a returned e-mail or by post with recorded delivery.

Customer’s obligations
The customer must enable the Supplier to perform its obligations under this Agreement therefore the Customer shall:
Co-operate with the Supplier by Providing the Supplier with any information reasonably required by the Supplier.
Obtain all necessary permissions and consents which may be required before the commencement of the services and The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply.

In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and the Supplier shall have no liability in respect of any delay to the completion of any project. If applicable, the timetable for the project will be modified accordingly. The Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.

It is the responsibility of the buyer to follow exactly all issues relating to the health and safety guidelines of all products supplied be the seller.