Returns & Delivery Policy

1. Bespoke & Custom-Cut Orders
Please ensure all measurements are accurate before placing your order. As we provide a bespoke, cut-to-size service, these items are tailor-made to your specifications and cannot be returned or exchanged once the order has been processed.

2. Damaged Goods & Delivery Protocol
Upon delivery, it is essential that you inspect your items thoroughly before signing the courier’s documentation.
• Inspection: Do not sign for the goods until they have been checked for damage.
• Documentation: If you discover damage, you must sign the courier’s document as “DAMAGED.”
• Evidence: Take clear photographs of the damaged goods. To support a successful claim, these images should include the product, the courier, and/or the delivery vehicle.

3. Eligibility for Refunds or Replacements
We are pleased to offer a replacement or a full refund for damaged goods provided that the following criteria are met:
3a. The goods were signed for as “DAMAGED” upon delivery.
3b. Photographic evidence of the damage (including the courier/vehicle) was captured at the time of delivery.
3c. We are notified of the damage in writing within 24 hours of delivery.
Important Note: Failure to adhere to these requirements will result in the loss of your claim.

4. Remedial Solutions
In the event that you receive damaged goods but did not sign for them as damaged, we remain committed to helping you. While a full refund may not be possible under these circumstances, we are happy to discuss repair solutions to assist you in successfully completing your installation.